Privacy policy

Last updated : March 25, 2026

Arphilex operates this store and this website, including all related information, content, features, tools, products, and services to provide you, as a customer, with a personalized shopping experience (hereinafter the  Services ). Arphilex is a store powered by Shopify, which enables us to provide you with the Services. This Privacy Policy outlines how we collect, use, and disclose your personal information when you access the Services, use them, make a purchase or any other transaction, or communicate with us via any other means. In the event of a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall prevail with regard to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing and using our Services, you acknowledge that you have read this Privacy Policy and understand the terms governing the collection, use, and disclosure of your information outlined in this Privacy Policy.

The personal information that we collect or process

When we use the term “ personal information ”, we refer to information that can identify you, or that can reasonably be linked to you or another individual. Personal information does not include information collected anonymously or rendered non-identifiable, such that it cannot be used to identify you or reasonably linked to you. We may collect or process the following categories of personal information, including inferences derived from this personal information, based on how you interact with the Services, your place of residence, and to the extent permitted or required by applicable law :

• Contact Information including your name, address, billing address, shipping address, telephone number and email address.
• Financial information including credit card, debit card, and bank account numbers, payment card details, bank account information, transaction details, payment method, payment confirmation, and all other payment details.
• Account Information including your username, password, security questions, preferences, and settings
• Transaction Information including the items you view, add to your cart, add to your wishlist, purchase, return, exchange or cancel, as well as your past transactions.
• Your communications with us including all information you include in your communications with us, such as when you send an inquiry to customer service.
• Device information including information about your device, your browser or your network connection, your IP address and other unique identifiers.
• Usage Information including information about your interactions with the Services, specifically how and when you access or interact with them.

Sources of Personal Information

We may collect personal information from the following sources :

• Directly with you including when you create an account, access or use the Services, communicate with us, or otherwise provide us with your personal information ;
• Automatically via the Services including from your device when you use our products or services or access our websites, and through the use of cookies and similar technologies ;
• With our service providers including when we engage them to implement certain technologies, and when they collect or process your personal information on our behalf ;
• With our partners or other third parties.

How we use your personal information

Depending on how you interact with us or the Services you use, we may use your personal information for the following purposes :

• Provide, adapt, and improve the Services. We use your personal information to provide the Services to you, including to perform our contract with you, process your payments, fulfill your orders, store your preferences and the items you are interested in, send you account-related notifications, process purchases, returns, exchanges or other transactions, create, maintain, and otherwise manage your account, coordinate shipments, facilitate any potential returns and exchanges, allow you to publish reviews, and deliver a personalized shopping experience — for example, by recommending products related to your purchases. This may include using your personal information to tailor and improve the Services to be more relevant for you.
• Marketing and advertising. We use your personal information for marketing and promotional purposes, for example to send you marketing, advertising and promotional communications by email, SMS or postal mail, and to show you online advertisements for products or services on the Services or other websites, including based on items you have previously purchased or added to your cart, as well as your other activities on the Services.
• Security and fraud prevention. We use your personal information to authenticate your account, deliver a secure purchasing and checkout experience, detect, investigate, and intervene in cases of fraudulent, illegal, dangerous, or malicious activity, protect public safety, and secure our services. If you choose to use the Services and create an account, you are responsible for maintaining the confidentiality of your account login credentials. We strongly recommend that you do not share your username, password, or any other access credentials with anyone.
• Communicate with you. We use your personal information to provide you with customer service, respond to your inquiries, deliver efficient services, and maintain our business relationship with you.
• Legal reasons. We use your personal information to comply with applicable law, respond to valid legal proceedings including requests from law enforcement or government agencies, investigate or participate in civil discovery processes, potential or ongoing litigation, or other adversarial legal proceedings, as well as to enforce our terms or policies, or investigate potential violations of those terms or policies.

How we disclose personal information

In certain circumstances, we may disclose your personal information to third parties for legitimate reasons, in accordance with this Privacy Policy. These circumstances may include :

• With Shopify, service providers and other third parties that provide services on our behalf (for example, IT management, payment processing, data analytics, customer support, cloud storage, order processing and shipping)
• With business and marketing partners to provide you with marketing services and deliver advertising to you. For example, we use Shopify to facilitate personalized advertising through third-party services, based on your online activity across various merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on your place of residence, you may have the right to request that we do not share your information for the purpose of showing you targeted advertising and marketing content, based on your online activity across various merchants and websites. You may exercise your rights to object to these uses here
• When you give us instructions, submit a request to us, or otherwise consent to the disclosure of certain information to third parties, for example to ship products to you, or through your use of social media widgets or login integrations.
• With our affiliates, or more broadly within our group of companies.
• In the context of a commercial transaction such as a merger or bankruptcy filing, to comply with any applicable legal obligation (including in response to subpoenas, search warrants, or similar requests), to enforce applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or third parties.

Shopify Connection

The Services are hosted by Shopify, which collects and processes personal information related to your access to the Services and your use of them to provide and improve the Services. Any information you submit to the Services will be transmitted to and shared with Shopify, as well as third parties that may be located in countries other than the one you reside in, in order to provide and improve the Services. Additionally, to protect, grow, and improve our business, we use certain enhanced Shopify features that integrate data and information from your interactions with our Store, as well as with other merchants and with Shopify. To deliver these enhanced features, Shopify may use personal information collected from your interactions with our store, with other merchants, and with Shopify. In these circumstances, Shopify is responsible for processing your personal information, including to address your requests to exercise your rights regarding the use of your personal information for these purposes. To learn more about Shopify’s use of your personal information and the rights you hold, you may review the Shopify Consumer Privacy Policy . Depending on your place of residence, you may exercise certain rights relating to your personal information here Link to the Shopify privacy portal.

Third-Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites that are not affiliated with or controlled by us, we recommend that you review their privacy and security policies, as well as all other terms of use. We do not warrant, and are not responsible for, the privacy or security of these sites, including the accuracy, completeness, or reliability of any information located on those sites. Any information you submit in public or semi-public spaces, including information you share on third-party social media platforms, may also be viewable by other users of the Services, and/or by users of those third-party platforms, with no restrictions on its use by us or any third party. The inclusion of these links does not, in and of itself, constitute any endorsement of the content of these platforms, or of their owners or operators, unless explicitly stated otherwise on the Services.

Children's data

The Services are not intended for use by children, and we do not knowingly collect any personal information relating to children who have not reached the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the details listed below to request that this information be deleted. As of the effective date of this Privacy Policy, we are not aware that we « share » or « sell » (as those terms are defined under applicable law) any personal information concerning individuals under the age of 16 years.

Security and retention of your information

Please note that no security measure is perfect or foolproof, and we cannot guarantee  perfect security . Furthermore, any information you send to us may not be secure during transmission. We recommend that you do not use unsecure channels to share sensitive or confidential information with us.

The retention period for your personal information depends on several factors, including the need to keep this information to manage your account, provide you with our Services, meet our legal obligations, resolve disputes, and enforce any other applicable contract or policy.

Your rights and your choices

Depending on your place of residence, you may be eligible to exercise some or all of the rights listed below regarding your personal information. These rights are not absolute, may only apply in specific circumstances, and in certain cases, we may refuse your request to the extent permitted by law.

• Right of access/right to information. You may have the right to request access to the personal information we hold about you.
• Right to erasure You may have the right to request the deletion of the personal information we hold about you.
• Right to rectification You may have the right to request the correction of any inaccurate personal information we hold about you.
• Right to data portability. You may have the right to receive a copy of the personal information we hold about you, and to request that this data be transferred to a third party, under certain circumstances and subject to specific exceptions.
• Right to opt out of the sale or sharing of your data for targeted advertising. Depending on your place of residence, you may have the right to opt out of the “ sale ” or “ sharing ” of your personal information, or to object to the processing of your personal information for activities classified as “ targeted advertising ”, as defined under applicable privacy laws. You may exercise your rights to opt out of these uses here. Please note that if you access our website with the Global Privacy Control opt-out preference signal enabled, depending on your place of residence, we will automatically treat this as an opt-out request for the device and browser you use to access the website. If we are able to link the device sending the signal to a Shopify account, we will also apply the opt-out request to that account. To learn more about Global Privacy Control, you can visit https://globalprivacycontrol.org/. With the exception of Global Privacy Control, we do not recognize any other Do Not Track (« Do Not Track ») signals that may be sent from your web browser or device.
• Communication preferences management We may send you promotional emails. You can opt out of receiving these at any time by using the unsubscribe option included in our emails. If you unsubscribe, we may still send you non-promotional emails, for example regarding your account or orders you have placed.

You may exercise these rights in the designated sections of the Services, or by contacting us using the details provided below. To learn more about Shopify’s use of your personal information and the rights you may hold, including rights related to data processed by Shopify, you can visit https://privacy.shopify.com/fr.

We will not penalize you for exercising any of these rights. We may need to verify your identity before processing your requests, to the extent permitted or required by applicable law. In accordance with applicable law, you may appoint an authorized agent to submit requests to exercise your rights on your behalf. Before we accept such a request from an agent, we will require the agent to provide proof that you granted them permission to act on your behalf, and we may ask you to verify your identity directly with us. We will respond to your request within the timelines required by applicable law.

Complaints

If you wish to submit a complaint regarding our processing of your personal information, please contact us using the details provided below. Depending on your place of residence, you may have the right to appeal our decision by contacting us at the details listed below, or by filing a complaint with the competent data protection authority in your region. For the EEA, you can find a list of the supervisory authorities responsible for data protection here.

International transfers

Please note that we may transfer, store, and process your personal information outside of the country where you reside.

If we transfer your personal information outside of the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms, such as the European Commission’s standard contractual clauses, or where applicable any equivalent agreement issued by the United Kingdom’s competent authority, unless the data transfer is made to a country recognized as offering an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy at any time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the “ Last updated ” date, and provide notice in accordance with applicable law.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of the rights available to you, please send us an email at julien@arphilex.com or contact us at 4 Rue Saint Romain, 69008 Lyon, FR. For the purposes of applicable data protection legislation, we are the controller of your personal information.